Privacy Policy
Last updated: November 4, 2026
Who We Are
Emergency Water Damage Nyc is a free referral and call-routing service. When you call us about water damage or another home service problem, we listen to what is going on, ask a few questions, and connect your call to an independent local contractor who may be able to help. We are not a contractor. We do not send crews, perform repairs, or supervise any work. The contractors we connect you with are separate businesses that operate under their own names, licenses and policies.
This Privacy Policy explains what information we collect when you call us or visit this website, how we use it, who we share it with, and the choices you have. If something here is unclear, call us and we will explain it.
Information We Collect
We collect only the information we need to route your call and run the service. That usually includes:
- Your phone number and caller ID data. Our phone system logs the number you call from, the call time and length, and any caller ID name your carrier passes along.
- Call recordings and notes. Calls to our line may be recorded. Call staff may also type short notes about your request, such as "water coming through kitchen ceiling."
- Your approximate location. This is usually the ZIP code, town or general area you give us so we can find a contractor who works near you. We may also infer a general area from your phone number or internet connection.
- Details about the property and the problem. For example, whether it is a house, apartment or business, where the water is coming from, how long it has been wet, whether you rent or own, and whether you plan to file an insurance claim.
- Your name, if you choose to give it. You do not have to.
- Website usage data. Our servers and analytics tools log your browser and device type, pages viewed, the page that referred you, and visit times.
- Cookies and similar technologies. We use cookies, pixels and similar tools to measure traffic, understand which pages lead to calls, and attribute calls to the ads or search results that produced them. More on this below.
We do not ask for payment card numbers, bank details or government ID numbers. Please do not share them on a call with us. Any payment for work is handled directly between you and the contractor.
How We Use Your Information
We use the information described above to:
- Route your call. Your location and the type of problem tell us which independent contractor in our network is likely available and equipped to help, so we can connect you.
- Check quality. We review recordings and notes to make sure calls are handled and routed properly, and to train call staff.
- Track calls and bill contractors. Contractors in our network pay us for the calls we route to them. We use call records to count those calls, confirm their length and outcome, and settle billing questions with contractors.
- Prevent fraud and abuse. We use call data to spot prank calls, robocalls and fake leads.
- Follow up on your request. If a call drops or a contractor cannot reach you, we or the contractor may call or text you about the request you made.
- Meet legal obligations. We may use or keep information to comply with law, respond to lawful requests, and protect our rights.
Call Recording Disclosure
Calls to and from Emergency Water Damage Nyc may be recorded and monitored for quality assurance, training, call tracking, billing and fraud prevention. By staying on the line after hearing a recording notice, or by calling our number after reading this policy, you consent to the recording. If you do not want your call recorded, tell the person who answers and hang up; you can then contact a contractor directly instead of using our service.
When your call is connected to a contractor, that contractor may also record the conversation under its own policies. Ask the contractor if you want to know how it handles recordings.
How We Share Your Information
We share information only as needed to run the service. That includes sharing with:
- The independent contractor your call is routed to. When we connect your call, the contractor receives your phone number and the details you gave us about the property and the problem, so it can talk to you, quote the job and schedule a visit. Once it has your information, the contractor uses it under its own privacy practices, not this policy. We encourage you to ask the contractor how it handles your data.
- Call tracking and telephony vendors. Companies that provide our phone numbers, call routing, recording, transcription and call analytics process call data on our behalf.
- Analytics and advertising providers. Website analytics tools and ad platforms receive usage data through cookies and similar tools so we can measure traffic and ad performance.
- Service providers. Hosting, data storage, security and support vendors that help us operate the business, under obligations to protect the data.
- Legal and safety reasons. We may disclose information if required by law, subpoena or court order, or when we believe in good faith it is needed to protect someone's safety, investigate fraud, or defend our legal rights.
- Business transfers. If Emergency Water Damage Nyc is sold or merged, information may transfer to the new owner under this policy.
We do not sell your personal information for money. Some uses of cookies for advertising may be treated as "sharing" or a "sale" under certain state privacy laws even when no money changes hands. See "Your Privacy Rights" below for how to opt out.
Telephone Communications and TCPA Consent
The Telephone Consumer Protection Act (TCPA) and related federal rules govern certain calls and text messages. Here is how they apply to our service:
- Connecting your call. By calling our number, you ask us to connect your call to an independent local contractor, and you consent to that connection.
- Follow-up calls and texts. By calling, you also consent to receive follow-up calls and text messages about the specific request you made, from Emergency Water Damage Nyc or from the contractor your call was routed to, at the number you called from. These may include calls placed with automated dialing technology. Message and data rates may apply.
- Not a condition of purchase. Your consent to receive calls or texts is not a condition of buying any goods or services. You can always contact a contractor directly without using our line.
- How to opt out. You can withdraw consent at any time. Tell the person who calls you that you do not want more calls, or reply STOP to any text message from us. To stop calls or texts from a contractor, tell that contractor directly, since it is a separate business.
- Do-not-call requests. We keep an internal do-not-call list and honor requests to be placed on it. Once you ask, we will stop follow-up calls and texts from Emergency Water Damage Nyc to your number within a reasonable time, as required by law.
We do not send marketing texts unrelated to your request.
Cookies and How to Control Them
We use:
- Essential cookies that keep the site working and secure.
- Analytics cookies that tell us how many people visit, which pages they view, and how they found us.
- Call attribution and advertising cookies that connect a phone call to the ad or search result that led to it, and that may be used to show you related ads on other sites.
You can block or delete cookies through your browser settings. Most browsers also let you turn on a "Do Not Track" or Global Privacy Control signal; where the law requires it, we treat a Global Privacy Control signal as a request to opt out of sharing for targeted advertising. Blocking cookies will not stop you from calling us.
Data Retention
We keep information only as long as we need it for the purposes in this policy. Call records and recordings are generally kept long enough to complete billing with contractors, handle disputes, check quality and prevent fraud, and then deleted or de-identified. We may keep some records longer when the law requires it or when they relate to an open dispute or investigation.
Security
We use reasonable administrative, technical and physical safeguards to protect the information we hold, such as access controls on call recordings, encrypted connections for our website, and vendor agreements that require data protection. No system is perfectly secure, so we cannot promise information will never be accessed without permission. If we learn of a security incident that affects your personal information, we will notify you as required by law.
Children's Privacy
This website and phone line are meant for adults who are responsible for a property. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has given us personal information, call us and we will delete it.
Your Privacy Rights
Depending on where you live, state privacy laws may give you rights over your personal information. These rights may include the right to:
- Access the personal information we hold about you and learn how we use and share it.
- Correct information that is inaccurate.
- Delete information we hold about you, subject to legal exceptions such as records we must keep for billing or fraud prevention.
- Opt out of sharing for targeted advertising, and of any "sale" of personal information as defined by law.
- Not be treated differently for using any of these rights.
To make a request, call us at Call +1-877-637-9008 and tell the person who answers that you are making a privacy request. We will need to confirm your identity, usually by checking the phone number you called from and a few details about your call. We will respond within the time the law requires. If we deny your request, we will tell you why, and you may appeal by calling us again.
Remember that contractors are independent businesses. To exercise rights over information a contractor holds, contact that contractor directly.
Third-Party Links
This website may link to other sites, such as a contractor's own site or a government safety page. We do not control those sites and are not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy as our service, our vendors or the law changes. When we do, we will change the "Last updated" date at the top of this page. Continuing to call us or use the site after an update means the updated policy applies.
Contact Us
We handle questions, privacy requests and do-not-call requests by phone. Call us any time at Call +1-877-637-9008. The line is open 24 hours a day, 7 days a week.
